Answers
What happens when TelcoEdge flags an MNO invoice discrepancy?
TelcoEdge flags the discrepancy with the supporting data — the usage records, the rate card applied, and the variance amount. Your team raises the dispute with the MNO. TelcoEdge gives you the evidence to win it.
The difference from your current process: you are disputing before settlement, not after. That window is what most operators never have.
How discrepancy flagging works
When TelcoEdge identifies a variance between predicted and actual MNO charges, it flags the discrepancy with complete supporting evidence — the usage records, the rate card applied, and the exact variance amount.
Your team uses this evidence to raise the dispute with the MNO. TelcoEdge provides the data; your team manages the commercial relationship.
What evidence is provided
- Usage records that generated the predicted charge
- Rate card applied to each usage event
- Calculated expected amount vs actual invoiced amount
- Variance amount and percentage
- Time window for the discrepancy
The timing advantage
Most operators discover invoice discrepancies after settlement has closed — by which point recovery options are limited. TelcoEdge flags discrepancies before settlement, giving your team the window to dispute while resolution is still possible.
Related Pages
FAQs
Does TelcoEdge dispute MNO invoices for us?
TelcoEdge provides the evidence — usage records, rate card, and variance amount. Your team raises the dispute with the MNO using that evidence.
When are discrepancies flagged?
Before settlement closes. This gives your team the window to dispute while resolution is still possible — unlike discovering issues after settlement.
