Answers
What happens in the billing system when a device goes offline unexpectedly?
Billing stops the moment the SIM goes inactive — automatically, not at end-of-cycle.
Inactive SIMs that continue showing usage in MNO wholesale data are flagged as reconciliation exceptions in real time. No overbilling. No revenue leakage. No manual intervention.
Automatic billing response
When a device goes offline and its SIM becomes inactive, TelcoEdge stops billing immediately — not at the end of the billing cycle. This is an automatic system response, not a manual process.
Reconciliation exception handling
If an inactive SIM continues showing usage in MNO wholesale data, TelcoEdge flags this as a reconciliation exception in real time. This catches overbilling from the MNO before settlement closes.
What this prevents
- No overbilling for inactive devices
- No revenue leakage from phantom usage charges
- No manual intervention required
- MNO wholesale discrepancies caught in real time
- Billing state always matches device state
Related Pages
FAQs
Does billing stop when an IoT device goes offline?
Yes — billing stops the moment the SIM goes inactive. Automatically, not at end-of-cycle. No manual intervention required.
What if the MNO still charges for an inactive device?
Inactive SIMs showing usage in MNO wholesale data are flagged as reconciliation exceptions in real time — catching overbilling before settlement closes.
